Case Study

Wales Air Ambulance

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Developing Specialist Fire Safety Training for Air Ambulance Flight Crews

Delivering Bespoke Aviation Fire Safety Training for One of Wales’ Leading Emergency Services

Since 2017, Tower Fire has worked in partnership with Wales Air Ambulance to develop and deliver a bespoke Fire Warden and Fire Safety Training programme specifically designed for air ambulance flight crews and operational personnel.

Unlike conventional workplace fire safety training, this programme was developed around the unique risks associated with helicopter operations, aircraft fires and aviation emergency procedures. Working closely with operational staff, Tower Fire created a completely bespoke course using photographs, layouts and procedures from the Wales Air Ambulance fleet to ensure every element of the training reflected real operational scenarios.

Today, the programme continues to be delivered across operational bases including Cardiff, Llanelli and Caernarfon, demonstrating the long-term success of this specialist training partnership.

Delivering Bespoke Aviation Fire Safety Training for One of Wales' Leading Emergency Services

Client Challenge

Aircraft present some of the most challenging fire safety risks in any workplace.

Pilots and operational crews require specialist knowledge that goes far beyond standard Fire Warden Training, including:

The training also needed to comply with aviation requirements covering:

A standard fire safety course simply would not meet these requirements.

Project Scope

Tower Fire was commissioned to:

  • Design a bespoke Fire Warden Training programme
  • Develop specialist Aviation Fire Safety Training
  • Create helicopter-specific training materials
  • Deliver practical fire extinguisher training
  • Produce bespoke PowerPoint presentations using Wales Air Ambulance aircraft imagery
  • Deliver training across multiple operational bases throughout Wales

The programme has continued successfully since 2017 and remains part of Wales Air Ambulance’s fire safety arrangements.

Our Solution

Rather than adapting an existing training course, Tower Fire developed a completely bespoke programme from the ground up.

Working alongside operational personnel, we carefully reviewed the organisation’s requirements before designing a course specifically around helicopter operations.

Real aircraft photographs, operational layouts and emergency procedures supplied by Wales Air Ambulance were incorporated into the presentation, ensuring delegates immediately recognised the equipment and environments discussed throughout the course.

This collaborative approach resulted in highly engaging, practical training tailored specifically to the organisation’s operational needs.

Technical Approach

Every course is delivered by experienced former fire service professionals with extensive operational knowledge of fire behaviour and emergency response.

Aviation Fire Safety

Understanding how fires develop within aircraft, likely ignition sources and the specific hazards associated with helicopter operations.

Fire and Smoke Emergencies

Recognising fire and smoke hazards, responding appropriately during an emergency and understanding how smoke behaves within confined aircraft spaces.

Fire Classification and Extinguishing Agents

Delegates learn: The different classes of fire, Which extinguishers should be used, The consequences of selecting the wrong extinguishing agent, Safe firefighting techniques within confined environments

Practical Firefighting

Practical training includes the safe operation of firefighting equipment carried onboard aircraft together with equipment available at operational bases. Hands-on exercises ensure delegates gain confidence using extinguishers under instructor supervision.

Aerodrome Emergency Procedures

Training covers: Ground-based emergency service procedures, Communication during aircraft incidents, Coordinating with emergency responders, Initial actions before the arrival of the Fire & Rescue Service

Bespoke Course Development

Rather than using generic workplace examples, every presentation incorporates: Actual helicopter photographs, Aircraft layouts, Operational procedures, Client-specific emergency scenarios. This makes the training directly relevant to delegates’ day-to-day responsibilities.

Results

Since 2017, Tower Fire has continued delivering specialist aviation fire safety training across Wales Air Ambulance’s operational bases.

Key achievements include:

The programme continues to evolve alongside the organisation, ensuring flight crews receive relevant and engaging fire safety training.

Client Benefits

By partnering with Tower Fire, Wales Air Ambulance benefits from:

Bespoke aviation-specific fire safety training
Training designed around real helicopter operations
Practical firefighting experience
Improved staff confidence during aircraft emergencies
Compliance with specialist aviation fire safety requirements
Consistent delivery across multiple operational bases
Ongoing support from experienced former fire service professionals
Why Choose Tower Fire

Why Choose Tower Fire?

Tower Fire delivers specialist Fire Safety Training for organisations operating in some of the UK’s highest-risk environments.

Our services include:
  • Fire Safety Training
  • Fire Evacuation Drills
  • Fire Warden Training
  • Fire Safety Consultancy
  • Aviation Fire Safety Training
  • Fire Strategy
  • Care-Specific Fire Evacuation Training
  • Fire Alarm Systems
  • Fire Marshal Training
  • Passive Fire Protection
  • Fire Risk Assessments
Every course is delivered by experienced former fire service professionals with real operational emergency response experience.

We don’t simply teach legislation—we prepare people to respond confidently when it matters most.
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FIRE SAFETY FAQ

Yes.
We regularly design completely bespoke Fire Safety Training programmes around an organisation’s equipment, risks, procedures and operational environment.

Yes.
Tower Fire has developed specialist aviation Fire Safety Training covering helicopter operations, aircraft fire behaviour, practical extinguisher use and emergency response procedures.

Absolutely.
We deliver Fire Safety Training throughout the UK and regularly provide on-site training tailored to each organisation’s facilities and operational requirements.