Tower Fire Group is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights under UK data protection law.
By using this website, you agree to the terms of this Privacy Policy.
Who We Are
Tower Fire Group provides fire safety services throughout the United Kingdom, including Fire Risk Assessments, Fire Safety Training, Fire Alarm Systems, Fire Strategy, Passive Fire Protection and related fire safety services.
For the purposes of UK data protection legislation, Tower Fire Group is the Data Controller for the personal information collected through this website.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details on our Contact page.
What Information
We Collect
Depending on how you interact with our website, we may collect:
- Name
- Company name
- Email address
- Telephone number
- Postal address (where provided)
- Information submitted through enquiry forms
- Information relating to your fire safety requirements
- Website usage information collected through cookies and analytics (where applicable)
We only collect information that is relevant to providing our services or responding to your enquiry.
How We Use
Your Information
We use your information to:
- Respond to enquiries.
- Provide quotations.
- Deliver our fire safety services.
- Manage customer relationships.
- Improve our website and services.
- Meet our legal and regulatory obligations.
- Send marketing communications where you have chosen to receive them.
We will only send marketing emails where permitted by law, and you can unsubscribe at any time.
Our Lawful Basis
for Processing
We process personal information under one or more of the following lawful bases:
- Consent.
- Performance of a contract.
- Compliance with a legal obligation.
- Legitimate interests in operating and improving our business.
How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.
Although no online system can ever be completely secure, we continually review our security measures to help safeguard the information we hold.
Sharing Your Information
We do not sell your personal information.
We may share information where necessary with trusted third-party service providers who help us operate our business, such as IT providers,
website hosting providers or software suppliers.
We may also disclose information where required to comply with a legal obligation.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use the website.
Where required, you will be given the opportunity to accept or manage cookies when visiting our website.
For more information, please see our Cookie Policy.
Links to Other Websites
Our website may contain links to external websites.
Once you leave our website, we are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any websites you visit.
How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations or to resolve disputes.
Retention periods vary depending on the nature of the information and the services provided.
Your Rights
Under UK GDPR, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Restrict or object to certain processing.
- Request transfer of your information in certain circumstances.
- Withdraw consent where processing relies on consent.
Requests can be made by contacting Tower Fire using the details on our Contact page.
Making a Complaint
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices.
The latest version will always be published on this page with the date it was last updated.